The provision of goods and services by Eklutna Trading 9cc is subject to availability. In cases of unavailability, Eklutna Trading 9cc will refund the client in full within 30 days.
Cancellation of orders by the client will attract a 10 % administration fee. Cancellation of special order items will attract a 50% fee as these goods are specially ordered.
Our return policy is valid 30 days from receipt. After 30 days we will consider accepting a return on a case by case basis, a handling fee of up to 25% may be applicable depending on the item.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We do not accept returns for used items or items missing their original packaging.
Several types of goods are exempt from being returned, for example special order items.
To complete your return, please include a copy of your receipt or print out of the order page.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 days.
If your refund has not been approved we will send the item back to you at your expense.
Please note that if we incur any costs to receive your return, we will subtract the costs from your refund, should a refund be approved.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Sale items (if applicable)
Sale items will be accepted for return at our discretion.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email or call us. You can do this by going to the contact us page
If the item received was incorrectly supplied by us or damaged by the courier then we will cover the courier costs to have the item returned. If the item was correctly supplied then you will be responsible for paying the shipping costs to return the item. Initial shipping costs are non-refundable. If you receive a refund, the cost of the initial shipping will be deducted from your refund. This may be separate from a handling charge if you return an item after 30 days.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Please retain your tracking number/receipt as proof of return.